FAQ
Payments
Which payment methods do you accept?
We accept the following payment methods:
- Visa
- Mastercard
- American Express
- Maestro
- Apple Pay
- Shop Pay
- Google Pay
All payments are processed securely through our certified payment providers.
We do not store or have access to your full payment information.
Currency
In which currency are the prices displayed?
All prices on our website are displayed in US Dollars (USD).
Order Processing
How long does order processing take?
- Handling time: 1 to 2 business days (Monday to Friday)
- Order cut-off time: 17:00 (Monday to Friday)
Orders placed after this time or during weekends and public holidays will be processed the next business day.
Shipping
Is shipping free?
Yes, we offer free standard shipping on all orders within the United States.
No minimum order value is required.
How long does delivery take?
- Handling time: 1 to 2 business days
- Transit time: 1 to 9 business days
Estimated total delivery time:
Approximately 2 to 11 business days
Business days do not include weekends or public holidays.
Once your order has been shipped, you will receive a shipping confirmation email including your tracking number.
Tracking
How can I track my order?
After your order has been shipped, you will receive an email with your tracking number and a tracking link.
You can also track your order at any time via the “Track My Order” option in the website menu.
If your tracking information does not update within 48 hours, please contact our support team at:
info@beforefashion.com
Sizing
How do I choose the right size?
If you are between two sizes or unsure, we recommend choosing the larger size.
If you need assistance with sizing, feel free to contact our support team before placing your order.
Changes & Cancellations
Can I change or cancel my order?
You may cancel your order free of charge as long as it has not yet been processed or shipped.
Orders are typically processed within 1 to 2 business days (Monday to Friday).
Once an order has been shipped, it can no longer be cancelled.
To request a cancellation, please contact us as soon as possible with your order number at:
info@beforefashion.com
If the order has already been shipped, you may return the item after delivery in accordance with our Return & Refund Policy.
Returns & Refunds
How long is the return period?
You may return your order within 30 days of delivery.
Returned items must be:
- Unused, unworn, and unwashed
- In their original packaging with all tags attached
For hygiene and safety reasons, we are unable to accept returns for underwear, swimwear, or items showing signs of wear or use.
Return shipping costs are the responsibility of the customer.
For full instructions, please refer to our Return & Refund Policy.
When will I receive my refund?
After we receive and inspect your return, your refund will be processed within 10 business days.
Damaged or Incorrect Items
What if my item is damaged, defective, or incorrect?
If you receive an incorrect, damaged, or defective item, please contact us within 30 days of delivery and include:
- Your order number
- One or more clear photos of the item
- A short description of the issue
Email: info@beforefashion.com
We will review your request and offer a replacement or a full refund.
In these cases, we will cover the return shipping costs.
Delays & Missing Orders
What should I do if my order is delayed or missing?
Orders are expected to arrive within a maximum of 11 business days.
If your order has not arrived within this timeframe, please allow up to 3 additional business days, as minor delays may occur during transit.
If your package still has not arrived after this period, please contact us at:
info@beforefashion.com
We will investigate the shipment with the carrier and provide an update as soon as possible.
Company Information:
Company Name:
Before Fashion
Company Number:
80326986
Company Address:
Kapelweg 67
5521 JH Eersel
North Brabant
Netherlands
Warehouse Address:
Same as company address
Customer service opening times
Email: info@beforefashion.com
Phone: +31 6 38292461
Monday – Friday: 9:00 AM – 5:00 PM